Team Shared Inbox
A space to communicate with customers
Access a streamlined Inbox for your team to manage WhatsApp messages from customers effectively. Respond promptly, share information, utilize templates, showcase products, and more with professionalism and efficiency.
Better Engagement
Level-up Customer Conversations
View 360° Conversations
Get complete customer detail, with follow-ups, assigned agents, conversation history, active stage, and media shared on WhatsApp.
Followup Comments
Let your team add follow-ups to add their views when they talk to customers. This helps understand customers’ needs, demands and queries
Get Chat reminders
Add chat reminders to have conversations with customers within the active conversation window. View all reminders on the dashboard.
Quick-reply templates
Respond quickly in conversations with pre-defined templates to trigger during welcome, chat endings, delayed response etc.
Multiple customers, multiple agents
Engage with just one WhatsApp Number
Multiple user access
Empower your team with the ability to seamlessly collaborate on WhatsApp conversations from a central platform. Effortlessly manage workflows, track progress, and deliver exceptional customer service with real-time insights. Streamline communication and enhance customer satisfaction with our integrated solution.
Templates & Quick replies
Enhance efficiency and accuracy by utilizing pre-made templates for your team to swiftly send during conversations. Minimize response time and errors by incorporating templates for commonly shared information such as addresses, FAQs, and other vital details. Elevate your communication standards and ensure consistent, reliable responses for improved customer satisfaction.
More Features
Elevate customer communication to deliver exceptional service and satisfaction.
Assign chats to agents
Create chatbot workflows to assign chats to your team and let them answer customer queries.
Conversation histories
Keep conversation histories, and add more information to customer details.
Work on the go
Mobile application with shared chat inbox to talk on the go
Manage conversations with thousands of contacts
